Delete Your Account

How to request deletion

There are two ways to delete your Trainer account:

1. 1

   In the app: go to Profile → Privacy & Data → Delete account. You'll be asked to confirm, and may be asked to re-authenticate first.

2. 2

   Without the app: email [email protected] and ask us to delete your account. To protect you, we verify every email request by sending a confirmation to the email address registered on the account (for Sign in with Apple, this is the address Apple shares with us) and we proceed only after that address confirms. We never act on a request we cannot verify.

What gets deleted

After you confirm, we will:

• Disable the account and revoke active sessions.
• For Sign in with Apple, revoke TRAINER's Apple sign-in authorization when a token is available. If one is not available, we provide Apple's manual removal instructions in the app.
• Delete or anonymize profile, plan, workout, food, progress, and user-created content according to our retention schedule.
• Delete any remaining meal photos and all optional progress photos. Raw meal photos are already deleted automatically once their estimate has been produced, so at most the last 24 hours of uploads can exist at this point.
• Stop future reminders and remove device notification tokens where technically possible.
• Remove or anonymize product analytics identifiers where the provider supports it.

What we retain, and why

We keep only limited records where the law requires it or a matter is still open: purchase and subscription records for as long as tax, accounting, and consumer-protection rules require, and security or fraud-prevention records only as long as the matter they relate to remains open. These records are not used for any other purpose. Everything else described above is deleted or anonymized.

How long it takes

Deletion starts as soon as you confirm. It normally completes within 24 hours and in every case within 30 days, apart from the limited records described above. Contact [email protected] for a status update, or if you can't access the app to request deletion yourself.

Your store subscription

Deleting your Trainer account does not automatically cancel an active Apple or Google subscription. Subscriptions are managed through your store account and must be canceled there. Deleting Trainer alone will not stop billing.